Grievance Redressal

In accordance with the Information Technology Act 2000 and the Consumer Protection Act 2019.

How to Raise a Grievance

1. Email us at grievance@yadex.in with subject: Grievance – [Your Name / Entity Name]
2. Include a clear description of the issue, the service involved, and the date it occurred
3. Attach supporting documents (screenshots, correspondence, invoices)
4. You will receive acknowledgement within 48 hours and a resolution within 30 days

Types of Grievances We Handle

• Service quality complaints (delayed filing, errors in returns)
• Billing disputes and incorrect charges
• Data privacy concerns (unauthorised access, deletion requests)
• Subscription and account issues
• Technical issues with the YADex platform

Escalation

If your grievance is not resolved within 30 days, you may escalate to the National Consumer Helpline at 1800-11-4000 or consumerhelpline.gov.in.

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